FAQ's
General Policies
**1. Can I get a refund on my purchase?**
- We do not offer refunds. Exchanges are available for items of equal or greater value, excluding custom pieces.
**2. Can I exchange custom pieces?**
- No, we do not offer refunds or exchanges on custom pieces. All sales on custom items are final.
**3. What if my custom item doesn't fit?**
- You are responsible for providing accurate measurements. Please ensure you give the correct sizes when placing your order.
**4. How do swimsuits hold up in water?**
- Our crochet swimsuits are primarily designed for aesthetic purposes and may not perform well in water. We recommend using them for lounging or photoshoots rather than swimming.
**5. What if my item is damaged during shipping?**
- Once the product is shipped, any damage incurred is not our responsibility. Please contact the shipping carrier for any issues.
## Custom Orders
**6. How long do custom orders take?**
- Custom orders require at least 2 months to complete. Please place your order well in advance to ensure timely delivery.
**7. Who covers the cost of shipping?**
- Customers are responsible for covering the cost of shipping. Shipping charges will be added to your final invoice.
## Contact Us
@JaedeThePR
**1. Can I get a refund on my purchase?**
- We do not offer refunds. Exchanges are available for items of equal or greater value, excluding custom pieces.
**2. Can I exchange custom pieces?**
- No, we do not offer refunds or exchanges on custom pieces. All sales on custom items are final.
**3. What if my custom item doesn't fit?**
- You are responsible for providing accurate measurements. Please ensure you give the correct sizes when placing your order.
**4. How do swimsuits hold up in water?**
- Our crochet swimsuits are primarily designed for aesthetic purposes and may not perform well in water. We recommend using them for lounging or photoshoots rather than swimming.
**5. What if my item is damaged during shipping?**
- Once the product is shipped, any damage incurred is not our responsibility. Please contact the shipping carrier for any issues.
## Custom Orders
**6. How long do custom orders take?**
- Custom orders require at least 2 months to complete. Please place your order well in advance to ensure timely delivery.
**7. Who covers the cost of shipping?**
- Customers are responsible for covering the cost of shipping. Shipping charges will be added to your final invoice.
## Contact Us
@JaedeThePR